MateSlots Privacy Policy

At MateSlots, we respect your privacy and are committed to protecting your personal data whenever you use our platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit MateSlots Casino, register an account, or play our games. By using our services, you consent to the practices described below. Our casino operates under Stable Tech N.V., licensed by the Curaçao Gaming Authority under licence No. OGL/2024/161/0191.

Information We Collect

When you create an account with Mate Slots or use our services, we collect several categories of information to provide you with a safe and personalized gaming experience. We gather registration data such as your name, date of birth, email address, phone number, and country of residence. We also collect financial information related to deposits and withdrawals, including payment method details, transaction history, and, where applicable, cryptocurrency wallet addresses.

• We collect identity verification documents during our KYC process, including government-issued ID and proof of address
• We track your gaming activity, including bets placed, wins, losses, and session duration, to improve our services
• We record technical data such as IP address, device type, browser information, and operating system
• We store communication records when you contact our support team via live chat or email
• We log your participation in bonuses, promotions, and the VIP Club loyalty program

How We Use Your Data

Here at MateSlots, we use your personal information for legitimate business purposes connected to operating MateSlots Casino. We process your data to verify your identity, prevent fraud, comply with responsible gaming obligations, and meet our legal and regulatory requirements under our Curaçao license. Our team also uses your information to personalize promotional offers, manage your account, and process deposits and withdrawals securely.

We at MateSlots may use aggregated or anonymized data for analytics purposes, helping us understand player preferences and improve our game library and platform performance. Our MateSlots team never sells your personal data to third parties for marketing purposes without your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while browsing MateSlots, remember your preferences, and analyze site traffic. Cookies help us recognize returning players, maintain session security, and tailor content such as relevant bonuses. You can manage cookie preferences through your browser settings, although disabling certain cookies may limit some features of our platform.

Data Sharing and Third Parties

Our MateSlots platform shares information with trusted third parties only when necessary to deliver our services. This includes payment processors for handling deposits and withdrawals, game providers such as Pragmatic Play, NetEnt, Evolution, and others listed in our game catalog, identity verification services for KYC compliance, and regulatory authorities when legally required.

• We share transaction details with payment providers to process your deposits and withdrawals
• We disclose necessary data to game developers to ensure fair gameplay and RNG certification compliance
• We may share information with law enforcement or regulators if required by applicable law
• We use third-party support tools, such as Intercom, to manage live chat communications

We do not permit third parties to use your data for their own independent marketing purposes without your consent.

Data Security

We take data protection seriously at MateSlots Casino. Our systems are protected using 128-bit SSL encryption and the PGP protocol to secure sensitive communications and financial transactions. We implement strict internal access controls, ensuring that only authorized personnel can view your personal and financial information. Despite these measures, no method of transmission over the internet is completely secure, and we encourage you to also take precautions, such as using strong passwords and not sharing your login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including compliance with legal, accounting, and regulatory obligations. If your account remains inactive for 12 months, a monthly administrative fee of 25 EUR applies, and we may retain your data accordingly until the account is closed or reactivated. Complaint-related records are kept for the duration required by our complaints procedure, which allows claims to be filed within one year.

Your Rights

As a player using Mate Slots Casino, you have several rights regarding your personal data. You may request access to the information we hold about you, ask us to correct inaccuracies, or request deletion of your data where legally permissible. You also have the right to restrict or object to certain processing activities and to request a copy of your data in a portable format.

• You can request account self-exclusion or set deposit limits through your player profile
• You can ask us to update or correct your registration details at any time
• You can withdraw consent for marketing communications while keeping your account active
• You can contact our support department to exercise any of your data protection rights

Responsible Gaming and Data Protection

Our MateSlots team integrates responsible gaming tools directly into your player profile, including self-exclusion options and weekly or monthly deposit limits. These features are designed to help you manage your gaming activity while ensuring your personal data remains protected throughout the process. We handle all related information with the same level of confidentiality applied to your broader account data.

Restricted Jurisdictions

MateSlots Casino does not offer real-money services in certain restricted countries, and our data processing practices are adjusted accordingly to comply with local regulations where applicable. If you access our platform using a VPN to bypass geo-restrictions, this may affect both your account status and the handling of your winnings, in addition to violating our terms of service.

Children's Privacy

MateSlots Casino is intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete associated data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of MateSlots after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, our support department is available 24/7 via live chat or email at support@mateslots.com. We aim to respond promptly to all privacy-related inquiries and complaints, in line with our one-year complaint filing window.